Reference

Terms That Govern Your i baji Account

These terms set out what you agree to when you access i baji — covering account creation, wallet deposits via bKash, Nagad, or Rocket, and how we handle your activity on the platform.

Account EligibilityPayment RulesWallet DepositsAccount SuspensionJurisdiction Notice
i baji Terms That Govern Your i baji Account
HOW WE OPERATE

Account Security and Data Handling

Your account data and wallet details are stored with encryption in transit and at rest. We do not share your bKash, Nagad, or Rocket wallet number with third parties outside of the payment processing required to complete your transaction. You can request a copy of the data we hold or ask for your account to be closed by contacting support.

Data Retention

We keep account and transaction records for the period required under applicable financial rules. After that period, data is deleted or anonymised in line with our internal retention schedule.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the settings panel in your account.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time. Send the request through email support with your account details and we will respond within a reasonable timeframe.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, have your transaction reference ready when you write in.

Live Chat Open the chat window from your account dashboard. Available for account and payment queries; response times vary by volume but we aim to reply within the session.
Email Support Write to our support address for formal account or terms queries. Include your registered wallet number and a clear description of the issue so we can route it correctly.
Help Centre The Help Centre covers common account questions, wallet deposit steps, and how to read your transaction history. Check there first before raising a ticket.

Common Questions About These Terms

These questions cover what we hear most from account holders about how the terms apply to their situation, their wallet activity, and their rights.

Account access is open to adults in regions where using this platform is permitted under local law. You are responsible for confirming that access is lawful in your location before registering.

Keep your bKash transaction reference and contact support via live chat or email. We will cross-check the payment record and resolve the discrepancy, usually within one business day.

We post updates here when terms change. Continued use of your account after a change is posted counts as acceptance. If you disagree, contact support to close your account before continuing.

Email our support team with your registered account details and a clear data access request. We will confirm receipt and provide the information within a reasonable period under applicable rules.

Suspension means your account is temporarily restricted, usually pending a verification check. You will receive a notification. Contact support with the requested documents to begin the review process.

The terms apply to your account regardless of whether you are in Dhaka or elsewhere. Eligibility depends on local law in your specific region, which you are responsible for checking independently.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.