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How We Handle Your Account Information

We collect what we need to run your account, process bKash, Nagad and Rocket payments, and keep your login secure. This policy explains what we gather, how we use it, and the rights you hold over your own data.

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POLICY CONTACT

How to Reach Us About Privacy

If you want to see what data we hold, correct an error, or request account deletion, contact our support team. They handle privacy requests the same way they handle withdrawal questions — one ticket, one response, with confirmation once the request is processed.

Live Chat Open the chat widget in your account dashboard and ask for a privacy-request ticket. The agent will confirm your identity using your registered mobile number, then escalate the request to our data team.
Email Support Send your request to our support address with your account username and the mobile number you registered. Describe what you need — a data export, a correction, or account closure.
Account Settings Some data fields — your mobile number, preferred language, notification settings — can be edited directly in your account profile. Changes save instantly.
DATA PRACTICES

How We Protect Your Information

We encrypt payment details in transit and at rest, limit internal access to account data, and log every action our staff take on your profile. Here is how we handle the most common privacy questions Bangladesh users ask about bKash, Nagad and Rocket deposits.

Payment Encryption

When you deposit via bKash, Nagad or Rocket, your wallet PIN and OTP never reach our server — those stay between you and the payment app. We receive only a transaction reference and the amount. That reference is stored encrypted and visible only to our finance team when you request a withdrawal or dispute a charge.

Cookie Usage

We set a session cookie when you log in so you stay signed in as you move between the sportsbook, slots and live tables. We also track device fingerprint to flag multi-account abuse. You can clear cookies anytime, but you will need to log in again and some fraud checks may ask for additional verification.

Data Retention

Active accounts and their transaction history stay on file as long as the account is open. If you close your account, we keep the payment ledger for seven years to meet anti-money-laundering record requirements, then delete it. Personal identifiers like mobile number and email are anonymized immediately upon closure unless a legal hold applies.

Your Rights

You can request a JSON export of your account data, ask us to correct mistakes, withdraw consent for marketing messages, or delete your account entirely. Deletion is permanent — your username, balance history and bet records are wiped. Requests are processed within five business days; we confirm by email once complete.

Common Privacy Questions

We ask for your mobile number, a username, and a password. When you deposit via bKash, Nagad or Rocket, we record the transaction reference and amount. We also log your device type and IP address to detect duplicate accounts and prevent fraud.

Yes. Contact support and request a data export. We will send a JSON file containing your account details, transaction history, login timestamps and any notes our team added during verification. Most requests are fulfilled within two business days.

We share your bKash, Nagad or Rocket transaction reference with the payment processor to confirm deposits and handle withdrawals. We do not sell your data to marketers, and we do not pass wallet credentials to game studios or advertisers.

Active accounts stay on file indefinitely. If you close your account, we anonymize personal identifiers immediately and keep the transaction ledger for seven years to meet compliance rules, then delete it. You can request earlier deletion by contacting support with a valid reason.

Yes. Open a support ticket and request account closure. We will anonymize your mobile number and email, zero your balance, and mark the account deleted. Transaction records stay archived for compliance but are no longer tied to your identity after seven years.

We set a session cookie to keep you logged in and track device fingerprint to prevent multi-account abuse. We do not use third-party ad trackers. You can clear cookies in your browser settings; doing so will log you out and may trigger additional verification next time you sign in.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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